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E-COMMERCE

E-Commerce - Configuring Settings

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PLEASE NOTE:
Some features I may have gotten the plan levels wrong for in this video. Things change! According to their website as of 7/28/2026:

Customer Reviews: Basic Plan and Above, Some Legacy Plans
Product Waitlists: Core Plan and Above, Some Legacy Plans
Abandoned Cart Recovery: Basic Plan and Above, Some Legacy Plans

E-Commerce Quick Start Guide
Squarespace E-Commerce Support Center

E-Commerce Settings - Gear Icon (updated 7/28/2026)

Business Information

  • Add at minimum your city/state; required if you use the mobile information bar (it pulls from here)

Payments

  • Squarespace Payments — newer option, slightly lower fees than Stripe, more integrated reporting

  • Stripe — the longtime default; reliable and seamless

  • PayPal — worth connecting so customers can pay however they prefer

  • Square — for point-of-sale/in-person sales; only useful if you want to sync in-person inventory with your website

  • Within Stripe/Squarespace Payments, enable Google Pay and Apple Pay

  • Skip Afterpay/Klarna unless you can absorb their higher fees

Test Mode

  • Enable before launch, run a few test purchases to check the full customer experience and email notifications

  • Remember to turn it off before going live

Customer Accounts

  • Lets returning customers save their info; worth enabling if you have regular buyers

Checkout

  • Customize receipt details, order numbers, and checkout page colors

  • Store policies should be clearly written and easy to find — also link them on a FAQ/info page on your site

  • Terms of Service for your store may differ from your website privacy policy — worth writing separately

Taxes

  • Automated tax rates available (investigate for your situation); manual rates also an option; keep records of sales tax collected by state

Shipping

  • Set up profiles for domestic and international rates; flat rate works well for small/lightweight items like jewelry

  • Options for weight-based, carrier-calculated (Core plan+), local pickup, and local delivery

  • Local delivery useful for large/installed artwork

Discounts

  • Create percent-off, amount-off, or free shipping codes; can schedule and expire them; use different codes for different groups so you can track who uses what

Other Features

  • Waitlists for sold-out items

  • Product reviews

  • Abandoned cart automation (check which plan it is available on, used to be only with the Plus plan but now seems to be all plans)

  • Fulfillment profiles, pickup, and local delivery all accessible from the shipping area